Waqtak and Alawneh Exchange have partnered to bring digital queue and appointment services to Alawneh’s customers across the company’s entire branch network in Jordan. Customers will be able to book a visit remotely and take their place in the queue from their phone, which removes the need to stand in line waiting for a turn.
Alawneh Exchange has operated in Jordan since 1966 and runs more than 50 branches across the Kingdom, from Amman and Irbid to Aqaba, Ma’an and Ajloun. And Waqtak is now available in all of them.
What Changes for Customers
Alawneh customers can book a service appointment in advance, or join a branch queue from their phone before leaving the house, and follow their position as it moves.
The walk-in journey stays exactly as it is for anyone who prefers it. What is added is the option to spend the wait somewhere other than standing in a branch.
What Changes for the Operation
Waqtak gives Alawneh’s operations team a live view across the network: wait times, service times, counter utilisation and completed transactions, branch by branch, as they happen rather than in the following month’s summary.
A branch going long on wait times raises an alert in the hour it happens, not in a report that arrives after the queue has dissolved. Branches are measured on the same basis, which turns an impression about how a location is performing into a figure that can be checked, staffed against, and revisited.
About Alawneh Exchange
Founded in 1966, Alawneh Exchange is one of Jordan’s leading currency exchange and money transfer houses. It operates more than 50 branches across the Kingdom, including Amman, Irbid, Zarqa, Balqa, Aqaba, Madaba, Al Karak, Ma’an, Tafilah, Al Mafraq, Jarash and Ajloun, with over 1,000 employees and a branch in Aqaba open around the clock. Its services include currency exchange, international money transfer to more than 200 countries, corporate and payroll solutions, bill payment, and cash in and cash out for digital wallets and bank transfers.
About Waqtak
Waqtak is a branch operations platform for multi-branch service organisations, bringing queue management, appointment scheduling, real-time branch monitoring, operational analytics and customer feedback into one system, in Arabic and English. Waqtak has processed 9M+ tickets across 250+ branch deployments.
Waqtak is a cloud-based queue management system built for multi-branch service organizations.
Your Busiest Two Hours Are as Expensive as Your Quietest Six
At 10:30 in the morning, the waiting area is standing room only. Numbers have been called, customers are…
How to Choose an Appointment Scheduling System for Multiple Branches
Not every appointment scheduling system solves the same problem. A system built for a freelance consultant and a…
Benefits of Appointment Scheduling for Multi-branch Operations
Most branches run the same pattern every day. The first two hours after opening fill with customers. The…
Want to see how this works in practice?
Book a personalized demo and we will walk you through how Waqtak closes these blind spots for an operation like yours.
Book a Demo