Blog
Practical thinking on queues, branches, and the data between them.
Alawneh Exchange Partners With Waqtak to Take the Wait Out of the Branch Visit
Waqtak and Alawneh Exchange have partnered to bring digital queue and appointment services to Alawneh’s customers across the…
The Decisions You’re Making Without the Data to Back Them
Last quarter, you made three operational decisions. You moved a staff member from Branch 6 to Branch 3…
Your Busiest Two Hours Are as Expensive as Your Quietest Six
At 10:30 in the morning, the waiting area is standing room only. Numbers have been called, customers are…
What Your Operation Loses Without a Queue Management System
Right now, someone is walking into one of your branches. They will look around, figure out where to…
How to Choose a Customer Feedback Solution
The market for customer feedback tools is crowded. Survey platforms, NPS tools, exit kiosk vendors, CRM-integrated feedback modules…
The Benefits of Customer Feedback Management Systems
Most branches already collect some form of customer feedback. A comment box at the exit. A link in…
What is Customer Feedback Management?
Customer feedback is not scarce. Every customer who visits a branch forms an opinion: the wait, the staff,…
How to Choose an Appointment Scheduling System for Multiple Branches
Not every appointment scheduling system solves the same problem. A system built for a freelance consultant and a…
Benefits of Appointment Scheduling for Multi-branch Operations
Most branches run the same pattern every day. The first two hours after opening fill with customers. The…
